Timber is a natural grown product and although we try to ensure that our timber has been kiln-dried properly, it is still subject to change, due to variations in humidity and temperature. Therefore it is very important to seal all products with a sealer to protect it against moisture penetration and cement-mortar stains.

Hints on caring for your products

Please note: Inspect the product for obvious defects before fitting. Doors and windows with obvious defects which have been fitted can not be exchanged.

Handling and storage
  • Doors and windows should be handled carefully to avoid physical damage.
  • Store products under cover in a dry, ventilated building.
  • Doors should be stored fl at (never on edge, or on end), on a fl at surface and kept clear of the floor on a suitable bearer.
  • The bearers should be longer than the width of the doors.
  • Doors and windows should be protected from dirt and damage, but without restricting air circulation.
  • Unstained products should be stacked so that they are not even partly exposed to sunlight, as the harmful UV rays could cause fading and discoloration of the timber.
  • Doors with protruding panels must have spaces between them in the stack to avoid damage.
On-site handling

Protect doors and windows during site operations as outlined previously. Doors should not be stored or fitted in a building until all wet trades are finished and dried out.


Immediately after fitting and prior to hanging the door: Apply two coats of paint or sealer to all edges (including top and bottom, all 6 sides, cut-outs for locks, etc.) to prevent absorption of moisture.

If any part of an external door or window or door frame is cut or drilled, the exposed area should be treated immediately.

Door care

The end grain (top and bottom) must be completely sealed to prevent moisture penetration, which can cause swelling, splitting and warping. Keep the mortice lock cavity to a minimum size and do not fit at the rail joint.

Finishing recommendations
  • Clean door surface with fine sandpaper and cloth.
  • Apply first coat on all edges and sides.
  • Store flat in closed area.
  • Plane bottom and both sides for fitting.
  • After preparation for fitting, re-seal all planed edges.
  • After hanging, seal with 2 final coats.

NB! The use of dark coloured paint or stain finishes on external doors and windows, particularly if located on the north or north-west elevation of a building, will result in high surface temperatures and can increase the risk of distortion and resin exudation.

Recommended treatment and handling of joinery
  • All joinery products, i.e. doors and framing, should be sealed immediately after delivery onto site and before hanging, on all six sides to avoid gain or loss of moisture depending on local conditions. It is imperative that doors be sealed on all six sides after trimming to size and fitting.
  • Avoid hanging doors in an open-out rebate where they will be exposed to the weather, e.g. where there is not sufficient overhang or protection.
  • Timber doors must be maintained by the client and re-sealed regularly at least six monthly, depending upon the exposure to the elements, i.e. whether north-facing, etc., and the degree of protection afforded by overhang of roof, awnings, etc., depending on type of finish used.Timber products will be degraded and have a reduced aesthetic and functional lifespan if neglected.